FAQ
General FAQ
What is your turnaround time?
We do our best to fulfill and ship orders out within 2-5 business days, sometimes sooner. Please note that turnaround times may be longer during holidays and can also depend on current production schedule.
Are you able to send me a proof before shipping out my product?
We do not send any finished engraved and or cut proofs. The only proof we can send, if requested, is a digital design proof.
Do you accept returns?
We have a 10-day return policy for damaged products, which means you have 10 days after receiving your item to request a return. An in store credit will be issued only.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us using the "Contact Us" link on the home page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / Non-returnable items
Approved custom orders are NON-returnable items. Once you approve a custom order, it is NON-refundable and NOT returnable. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How do I get in touch with you?
Please fill out the form in the "Contact Us" section on our website.
Custom Items
Are you able to create a custom item or design?
YES, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
Wood Products
Why is the engraving on my board lighter or darker than what is shown on your website?
Because boards are made of natural woods, the engraving will vary depending on the specific grains of that board. Each board will be unique and one of a kind!
Do you apply any finishes to your cutting/charcuterie boards?
No, we do not apply any type of finish to our boards.
Can I place my cutting/charcuterie board in the dishwasher?
No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.
I noticed an imperfection on my finished good. Why is that?
Each wood sheet is milled down from large pieces of lumber. Occasional imperfections such as knots, slight roughness, grain patterns, or difference in color is common with natural real wood. Imperfections make each item unique!
Why is the engraving on my item lighter or darker than what is shown on your website?
Because our wood sheet items are made of all natural woods, the engraving will vary depending on the specific grains of that wood sheet. Each item will be unique and one of a kind.
Shipping
Do you all ship Internationally?
We currently only ship within the United States. Please note that the customer is responsible for any duty or export fees that may apply after the item has shipped.
Do you offer local pick up?
Yes, local pick up is available in Gonzales, TX. Please select the local pick-up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.